CDOT is recruiting an experienced manager who can lead the dynamic work of our Land Development Section. This is a unique and exciting opportunity to support and shape Charlotte’s fast-paced growth and development.
The Land Development Section Manager is a prominent and high-profile position that leads CDOT’s management and coordination of transportation review and approval for commercial plans, subdivisions, urban zoning, traffic impact studies, and rezoning petitions. This position leads a staff team of six (6) and reports to CDOT’s Development Services Division Manager.
This position represents CDOT in a multi-departmental team that comprises Charlotte’s Development Center and regularly collaborates with other city departments in managing and developing plans, policies, regulations and procedures to implement Charlotte’s multimodal vision for vehicles, transit, pedestrians and cyclists.
The Land Development Section Manager requires a high level of independent judgment, initiative, organizational and great communication skills. This position involves extensive public contact and regular interaction with City Council in addressing the transportation and traffic impact of land development projects. The Land Development Section Manager is a leader who brings out the best in their team and works well in a collaborative environment, both within the city and with the community at large.
MAJOR DUTIES AND RESPONSIBILITIES
Leadership & Communication
Proactively identifies and tracks critical projects and issues, regularly communicating to the Division Manager topics that require input or direction from Department Leadership.
Represents CDOT as a leader on land development and transportation issues including communicating technical information and answering questions from City Council, property owners, neighborhood representatives and various community stakeholders.
Land Development Process Management
Strengthens the quality and efficiency of service delivery, regularly tracking workload and adapting processes and technical materials.
Adapts resources and responsibilities to support staff morale and workload balance while meeting customer expectations.
Staff Management and Development
Builds and fosters a professional environment that reflects a high value on customer service, collaboration, preparation, work quality, and appropriate professional behavior.
Mentors and supervises staff, identifying and targeting areas of growth and development and empowering staff to manage their work and make decisions.
Recruits and hires highly skilled and motivated professionals to create and sustain a working environment that supports staff retention, professional growth and development.
Regulation and Policy Implementation
Implements regulations, policies, and guidelines, balancing the interpretation of regulations with professional judgement, flexibility, and best practices.
Leads CDOT’s negotiation and identification of transportation projects and mitigation with a problem-solving approach that identifies shared solutions and differentiates between ordinance requirements and professional requests.
Builds and maintains partnerships with NCDOT to coordinate transportation review, mitigation and investment projects.
Models excellent customer service, ensuring that all customers are treated promptly and professionally.
Meets customer service expectations, holding the Section accountable for setting and tracking customer service goals (e.g. on-time review targets & response times) and adapting resources to achieve targets.
KNOWLEDGE, SKILLS & ABILITIES
Ability to communicate effectively with diverse audiences. Act as a public advocate while enforcing good traffic/transportation engineering standards for access, safety, design, construction and improved traffic operations.
Requires strong interpersonal skills in communication, leadership, decision-making and innovation.
Knowledge of principles and practices of transportation planning or transportation engineering.
Knowledge of the principles and problems involved in planning, managing employees and resources and financing traffic/transportation engineering programs and projects.
Knowledge of intergovernmental laws and procedures relating to traffic/transportation engineering.
Knowledge of municipal government administration and the subsequent role of traffic/transportation engineering.
Ability to use engineering and financial software packages such as AutoCAD or MicroStation, Access and Excel.
Ability to plan, direct and manage the preparation of the designs, estimates, and specifications.
Ability to relate engineering principles to land use and city planning principles.
Ability to make recommendations to address traffic/transportation engineering problems.
Ability to exhibit and model good customer service skills.
Ability to facilitate and provide leadership for staff, committees and citizen groups.
Ability to communicate strong interpersonal skills such as tact, active listening, respect and calmness.
Ability to act as a visionary leader, build consensus, empower employees, be flexible and manage conflict as well as meet deadlines.
Ability to establish and maintain effective working relationships by being proactive and diplomatic with other city employees, outside agencies and general public both verbally and in writing.
PE or AICP Certification strongly preferred.
Preferred 7 years minimum of experience in transportation engineering, transportation planning, administration, customer service, and managing project teams.
Master’s Degree in Urban or Regional Planning, Architecture, Engineering, Geography, Landscape Architecture or related field with 3 years of experience; or any equivalent combination of experience and training.
Graduation from a four-year college or university with a degree in transportation engineering or transportation planning at the bachelor or graduate level with an emphasis on transportation engineering or planning with 5 years of experience.
Internal Number: 2006-233600-01
About City of Charlotte - Department of Transportation
The Charlotte Department of Transportation's key goal is... Connecting Charlotte.?
?CDOT is committed to enhancing the driving, bicycling and walking experience through planning, operating and maintaining the City's transportation choices for residents and visitors. An important objective is to sustain, maintain and enhance the City's transportation infrastructure.?